Ordering & Shipping
FREE delivery available for ALL orders over £30.00 [€33.00/$39.00] (signature may be required upon delivery) We aim to ship your order by the end of our next working day.
All UK orders are shipped via Royal Mail:
• Standard UK @ £1.50 [€1.65/$1.95] (Royal Mail 2nd Class post) FREE for orders over £30.00 [€33.00/$39.00]
• Premium UK @ £3.00 [€3.30/$3.90] (Royal Mail 1st Class Signed For) FREE for orders over £50.00 [€55.00/$65.00] - Only if ordered by midday
Standard international orders are sent by Royal Mail International Standard and Premium orders by FedEx Expedited (No PO Box Addresses for FedEx). Shipping costs are as follows:
• Rest of the World FREE on all Standard (Royal Mail Signed For) orders over £30.00 [€33.00/$39.00] or £4.00 [€4.40/$5.20] for lower values
• Rest of the World FREE on all Premium (FedEx Expedited) orders over £100.00 [€110.00/$130.00] or £20.00 [€22.00/$26.00] for lower values
Delivery to Europe in 3 to 5 working days
Delivery to the rest of the world in 5 to 7 working days
Some countries outside the EU will charge import duties on our deliveries, if over a certain value. If your order is likely to cross this threshold (typically $50-$100) and incur import duty, we suggest you place multiple smaller orders that won’t attract a penalty. You’ll still benefit from our loyalty points discount scheme and your orders will be shipped free where individual orders values exceed $45.00
All goods dispatched, with the exception of Tracked UK, may need to be signed for upon delivery. RoW orders will be dispatched either via Airsure® or International Signed For™ on our Standard service and via DHL (No PO Box Addresses) on our Premium service.
Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the returns centre address below.
We will gladly accept returns within 30 days
All returns should be sent to the following address:
E-mail address: firstname.lastname@example.org
Phone: +44 (0)1707 852244