Customer Service Policy
Welcome
Thank you for visiting our store.
Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone or regular
mail. Our representatives are available to answer your phone calls during normal
business hours. Please have your order confirmation number ready to assist us
in serving you.
E-Mail Address: sales@buffwear.com
Phone: 1-888-276-2833
Mailing Address:
House of Buff
3053 Freeport Blvd
Box 296
Sacramento, CA 95818
Paying with Credit Card
We accept credit card payment for online orders.
Please provide the ‚"bill to" address exactly as it appears on your
credit card billing statement. During our online real time authorization process
we will validate that the ‚"Bill to" information you provided matches
the information on file with your credit card issuing company. The processing
of your order may be delayed if we cannot verify the ‚"Bill to" information
or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services
you ordered.
We accept the following payment types:
 Visa  MasterCard  Discover  American Express
The merchant name that will appear on your credit card statement is: House of Buff
Sales Tax
We collect sales tax in the following states. California
Tax for orders shipped to these states will have sales tax automatically added
to the order total.
Shipments to the following states will be charged sales tax
Processing an Order
Orders usually ship within 1-3 business days.
Canadian orders are delivered within 7-10 bus days.
How to Change Your Order
We process your orders very quickly. If you find that you have made an error
in your order, please notify us immediately by e-mailing us at the following
e-mail address. If your order has not yet been processed, we may be able to
correct it. However if the merchandise has already been shipped, we will be
unable to modify any portion of your order.
Customer Service Email Address: sales@buffwear.com
Promotional Mailings
We will notify you of any upcoming promotions and specials that may interest
you. If you do wish to receive these notifications, please make sure to check
the box that reads: ‚"Check this box if you wish to receive special promotional
mailings". For more information about our privacy policies click on the
Privacy Policy hyperlink below.
Privacy Policy
Customer Service Email Address: sales@buffwear.com
Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise contact
our customer service department immediately.All returns should be shipped to
the return center address below. No COD returns will be accepted.
Return Policy:
We will gladly accept returns within 30 days
All returns should be sent to the following address
House of Buff
3053 Freeport Blvd
Box 296
Sacramento, CA 95818
Contact:
E-mail address: sales@buffwear.com
Phone: 1-888-276-2833
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